Stop Doing $15/Hour Work in Your $150/Hour Time
Calls, scheduling, email, documents, and data entry — secretarial support handled by a remote team that knows how a home service business runs.
You're the highest-paid admin in your own company
Every hour spent chasing a signature, retyping the same form, or returning a voicemail is an hour you're not selling or supervising work. And you're the first bottleneck the moment the phone starts ringing.
Secretarial support we take off your plate
- Phone answering, voicemail return, and message taking
- Email inbox monitoring, sorting, and replies on your behalf
- Appointment scheduling, confirmations, reminders, and rescheduling
- Calendar and crew schedule coordination
- New client intake and customer information forms
- Document preparation, filing, and retrieval — contracts, warranties, insurance certificates
- Typing, letters, forms, and spreadsheet upkeep
- Data entry and CRM hygiene — contacts, notes, and job records kept current
- Vendor and supplier calls and email coordination
- Process documentation so the work doesn't live in your head
Admin support is scoped to the work and quoted after a free assessment — you pay for the specific tasks you want gone, not a block of hours you may not use. Invoicing, statements, and payment follow-up are handled on the Accounting & Bookkeeping side.
HR Support — $125 monthly minimum + $10 per employee
You crossed five employees and suddenly there are I-9s, handbooks, write-ups, time-off requests, and a folder of paperwork nobody's sure is complete. Hiring in the trades is hard enough; getting the paperwork wrong is how a good hire turns into a claim.
- New hire onboarding and documentation (offer letters, I-9, W-4, direct deposit)
- Employee file setup and maintenance
- Employee handbook creation and updates
- Compliance tracking for federal and Florida requirements
- Time-off and PTO policy administration
- Offboarding and termination documentation
- Guidance on write-ups and difficult conversations
Isn't this in QuickBooks Elite?
QuickBooks Elite gives you an HR advisor you can call and a library of templates. That's advice. It doesn't onboard your new tech, maintain your employee files, or track your compliance dates. QuickBooks gives you someone to ask — HERO actually handles it.
Find Out What Your Back Office Is Costing You
Take the free Operational Health Assessment — about 5 minutes, no sales pitch, and you'll walk away knowing exactly where the gaps are.
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